Tackling a talent shortage with Hilton at the heart
The Challenge
In an industry facing severe talent shortages, Hilton Australia needed to showcase why hospitality, and specifically Hilton, is a great place to work for the long-term, to build a strong recruitment pipeline for the future.

Our Solution
We zeroed in on Gen Z as the next wave of prospective talent, using the strong legacy of the Hilton brand, but repositioning it as a DEI leader offering truly great jobs. Built on the insight that 68% of Gen Z use social media to find jobs, we launched an industry-leading TikTok-first recruitment pilot, #HireMeHilton, making it easier and more inclusive for our target to apply for jobs.
Leveraging hero talent (Carli the dull co-worker) alongside earned media and a highly-targeted TikTok paid strategy, we positioned Hilton as the hospitality employer of choice, grabbed headlines, drove buzz online and created a whole new recruitment channel for the business.
Results
6x
KPIs - smashing all expectations
43%
MoM increase in job applications
70M+
combined reach
130+
editorial features over 4 weeks
1.8M
views of hero TikTok content
28,000+
social media engagements
10.9%
content engagement rate
Awards

CPRA Golden Target 2024
Integrated Marketing and Communication Campaign - Gold

CPRA Golden Target 2024
Research/Data-Driven Campaign - Silver

Mumbrella CommsCon 2024
Best use of digital and social media marketing – Gold

Mumbrella CommsCon 2024
Best B2C Campaign – Shortlisted

Mumbrella CommsCon 2024
Best Use of Research & Insights - Shortlisted
