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Hilton

Tackling a talent shortage with Hilton at the heart

The Challenge

In an industry facing severe talent shortages, Hilton Australia needed to showcase why hospitality, and specifically Hilton, is a great place to work for the long-term, to build a strong recruitment pipeline for the future.

Our Solution

Our Solution

We zeroed in on Gen Z as the next wave of prospective talent, using the strong legacy of the Hilton brand, but repositioning it as a DEI leader offering truly great jobs. Built on the insight that 68% of Gen Z use social media to find jobs, we launched an industry-leading TikTok-first recruitment pilot, #HireMeHilton, making it easier and more inclusive for our target to apply for jobs.

Leveraging hero talent (Carli the dull co-worker) alongside earned media and a highly-targeted TikTok paid strategy, we positioned Hilton as the hospitality employer of choice, grabbed headlines, drove buzz online and created a whole new recruitment channel for the business.

Results

6x

KPIs - smashing all expectations

43%

MoM increase in job applications

70M+

combined reach

130+

editorial features over 4 weeks

1.8M

views of hero TikTok content

28,000+

social media engagements

10.9%

content engagement rate

Awards

CPRA Golden Target 2024
Integrated Marketing and Communication Campaign - Gold
CPRA Golden Target 2024
Research/Data-Driven Campaign - Silver
Mumbrella CommsCon 2024
Best use of digital and social media marketing – Gold
Mumbrella CommsCon 2024
Best B2C Campaign – Shortlisted
Mumbrella CommsCon 2024
Best Use of Research & Insights - Shortlisted
Australia HR Awards 2024
Best recruitment campaign - Winner
PR Asia 2024
Best use of social media - Bronze

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